Returns

Returns Policy – ​​Verano Fashion

Returns Policy. veranofashion.gr gives you the opportunity to return the product you have purchased within 14 days from the date of receipt and to be refunded the amount you have paid. According to article 3e of Law 2251/1994 on Consumer Protection, the consumer may withdraw from his purchase within 14 calendar days from the date of receipt of the product. In this case, the amount he has paid for his purchase must be returned to him via bank transfer no later than 14 calendar days from the date of the withdrawal declaration. Our returns policy ensures a fast, safe and easy process of returning or exchanging products for each customer.

Conditions for Product Return
In order for the return to be accepted, the consumer must meet the following conditions:

• To keep the packaging and the product in its original condition.
• To not have used, washed, ironed, assembled or modified the product.
• To not have removed the label or any parts/accessories of the product.
• The product must not show signs of misuse beyond its testing.
• To send an informational email to the company, stating the intention to return.

Return and Replacement Costs

• Return costs are covered by the consumer.
• Any shipping costs for sending the new product are also borne by the customer.
• Also, if the return conditions are not met, the company has the right to return the product to the customer at his own expense, without refunding the amount.

Refund

If all conditions are met, the amount will be refunded to the account indicated by the consumer, within 14 calendar days of receipt and inspection of the product’s condition.

Replacement Availability

If the product the customer wants to replace is not available or the requested size, color or design is not available, the customer will wait for the next available delivery.
The company will inform the customer by phone or email about the next available delivery.

Product Exchange Instructions

For your best service:

Please inform us as soon as possible about the product exchange.

Send a message to sales@veranofashion.gr or call 2310748833.

Include:

Your name

Order number

Reason for the exchange

The company will guide you through the replacement or return process.

Exchanges and returns are not accepted:

• on products that are not allowed to be returned for hygiene reasons, such as swimwear, underwear and earrings.
• on personalized products or products that are manufactured according to the customer’s specifications, such as handmade jewelry.

Refunds are NOT accepted on products, but ONLY an exchange with another product of equal or greater value.

Return Policy – ​​Defective Product

• The customer has the right to file a complaint or request for exchange if the product presents:
• Real defects (damage, breakage, malfunctions).
• Lack of agreed properties as described in the order or on the site.

Procedure in case of a defective product

• Upon receipt, if you notice signs of use, torn packaging or damage, immediately indicate the problem to the shipping company employee.
• The company records the complaint and the necessary information to facilitate the return or replacement.
• If you do not report the problem upon receipt, the company reserves the right to refuse the return or exchange of the product.

Customer Rights for Defective Product

In the event that the product is defective or does not have the agreed properties, the customer may request:

• Immediate repair or replacement of the product.
• Price reduction if the problem is minor.
• Cancellation of the sale, if there is no alternative solution that satisfies the customer.

The company works with the customer to complete the process quickly, safely and efficiently.

In the event that you wish to repair or replace a product due to defects or deficiencies, please inform us.